Privacy notice

Privacy Policy for Bas Recovery App

This Privacy Policy describes how your personal information is collected, used, and shared when you use the Bas Recovery application.

Al Najm Al Shamali Portal built the Bas Recovery app as a centralized platform for road assistance service providers. This application allows users to request urgent roadside support when needed. The service is provided at no cost and is intended for use as is.

This page outlines our policies regarding the collection, use, and disclosure of Personal Information for those who choose to use our service.

By using this service, you agree to the collection and use of information in accordance with this policy. The Personal Information we collect is used to operate, maintain, and improve the service. We do not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

To deliver reliable service through the Bas Recovery platform, we may require you to provide certain personally identifiable information, including but not limited to:

• Live location
• Email address
• Phone number

The app collects live location data to enable real-time tracking and to dispatch service requests to nearby providers, even when the app is closed or not in use (Android only). This ensures that users receive prompt assistance.

Live location data is not shared with any third-party services outside of essential internal operations.

Log Data

If the application encounters an error, we collect diagnostic data (via third-party services) referred to as Log Data. This may include:

• IP address
• Device name
• Operating system version
• App configuration
• Timestamp of usage
• Diagnostic and technical statistics

Cookies

The app itself does not use cookies. However, third-party services integrated into the app may use cookies to gather performance data and improve their systems. You may accept or refuse these cookies. Refusing cookies may limit functionality in some areas.

Third-Party Service Providers

We may engage third-party entities to support the following tasks:

• App performance monitoring
• Service analytics
• Dispatch management

These parties have limited access to Personal Information strictly to carry out assigned tasks. They are bound by confidentiality agreements and are prohibited from using your data for unrelated purposes.

Security

We apply industry-standard safeguards to protect your Personal Information. Despite this, no method of transmission over the Internet or electronic storage is fully secure. We cannot guarantee absolute data security.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Users are expected to review this document occasionally for changes. Updated versions will be posted on this page. Continued use of the app indicates acceptance of any updates.

Contact Us

For any questions or concerns regarding this Privacy Policy, contact:

Al Najm Al Shamali Portal

Email: hello@basrecovery.com